I’ve previously posted about E.ON’s uselessness in handling feed-in tariffs; and now they have fallen over again.
We have now had our solar panels up and running for 9 months, so this morning I submitted our quarterly meter reading for the feed-in tariffs. Got the following automated reply.
Subject: Thank you for your Feed-in Tariff meter reading
Date: Sat, 11 Feb 2012 08:01:09 +0000
From: RETUK Feed In Tariff Meter Readings <FitMeterReadings@eonenergy.com>
To: Andrew Wedmore
Hello and thanks for your Feed-in Tariff meter reading. We’ll use this to work out your payment which we’ll send to your chosen bank account in the next 45 days [my italics].
We are sorry that it is going to take this long but we are currently experiencing high volumes due to the changes in the Solar PV industry at present. We are working to improve this and hope to pay your next quarter within a reduced timescale.
If you have any questions, please email us at Feed In Tariff Meter Readings.
E.ON Feed-in Tariff Team
45 days! One hardly needs to point out that if they were the creditor rather than the debtor, they wouldn’t calmly let you take 45 days to pay.